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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
540 ratings and 290 comments received in the last 90 days.
11 November 2024
They were very helpful, especially when problems occurred.
11 November 2024
I can rely on the service offered
10 November 2024
If I needed any information Jordan was there even out of work hrs he communicated well . Everyone was very helpful & friendly Making my experience worthwhile
09 November 2024
Again great service and I know if I have any problems or questions I can get in touch with Andrew even months after purchase
04 November 2024
No issues, always helpful and really friendly.
02 November 2024
Have got all my cars from this dealership
26 October 2024
We were well looked after.
22 October 2024
I've known Dan Feather for a number of years and his whole persona gives you confidence and support through the whole process, also I met Ian Farmery for the first time with this purchase and he is a credit to your garage, polite, helpful, friendly,
16 October 2024
Overall engagement and assistance
13 October 2024
Good communication and regular updates from ordering, to build week and delivery to garage.
13 October 2024
All staff good.... just the car doesn't give the mileage you advertise
13 October 2024
No problem whatsoever. Great sales man I felt really looked after
12 October 2024
Denholm and Phil were both brilliant.
08 October 2024
Superstar people superstar service
06 October 2024
Good service polite very attentive Both sales and technology tuition
05 October 2024
Professional friendly staff
03 October 2024
From the initial enquiry every member of the team have had a customer centred approach. Tim was exceptionally helpful with regular updates and made us feel very vauled
03 October 2024
Verry good
30 September 2024
Andrew Lidiard was very helpful and professional and kept me fully informed during build and delivery process Phil was helpful and patient when explaining tech in car
24 September 2024
I felt that the centre, and Harry Willcockson who i dealt with, wanted me to be completely happy with what i purchased. Some salespeople want to upsell you as much as possible but that wan't the case. A different experience to my local BMW centre!
20 September 2024
Neil answered questions promptly and accurately even on his days off.
19 September 2024
Very satisfied, sales rep Timothy Green kept me up to date with everything I needed to know about my new car arriving and very professional on the day of the arrival of the car.
19 September 2024
Harry, who was our first contact, dealt with us in a thoroughly professional way. He was helpful, informative and knowledgeable whilst carefully listening to and respecting our needs.
16 September 2024
Neil made the whole experience very enjoyable and it was really nice that the manager came over to introduce himself. Nothing was a problem for Neil, he even called us and emailed on his day off. We couldn't of asked for any better customer service
11 September 2024
Ian Farmery went through all aspects & technology of the car & recovery mended appropriate charging cables for mobile etc
11 September 2024
I received a helpful and professional service from the dealership
10 September 2024
Worked hard to meet my target price. Kept informed throughout on delivery with clear instructions pre-collection and during collection
10 September 2024
The car was ready for me and I had a great demonstration of everything
07 September 2024
Ian Farmery responded positively to my enquiry for a replacement X3 and found the car most closely matching my requirements. He was helpful and courteous throughout the process and I hope he is still with the dealership when I make the next change.
06 September 2024
Lovely people to deal with.
05 September 2024
Pleasant to deal with and knew what he was doing
05 September 2024
Good communication and handover
05 September 2024
The staff made the purchase easy and straightforward
03 September 2024
Sales staff were exceptionally good. Result was I emded up with a car I absolutely love
02 September 2024
Made to feel important and valued
31 August 2024
Very helpful
23 August 2024
Smooth hadover all my questions answered
14 November 2024
Service experience on the day was all fine, had to wait quite a while for an advisor even though I was early and was then seen to after my scheduled time, also booked a fast track appointment and it wasn't any quicker than normal, was compensated
14 November 2024
Good service and the video of our car was good to look at.
14 November 2024
Good efficient service
14 November 2024
All work done on time. Knowlegable and friendly staff.
14 November 2024
Very professional and polite
14 November 2024
As above , but everyone involved very helpful .
13 November 2024
Very informative
13 November 2024
Very good service . Easy drop off and collection.
13 November 2024
Always the same good level of care
13 November 2024
Yuor workmanship is allways to a very high standard Thank you
11 November 2024
As always with BMW we receive first class service
11 November 2024
Everything went well.
10 November 2024
Would have been five but need to return for unavailable parts
09 November 2024
Car was booked in for two problems the first one was resolved satisfactorily the second one the fault occurred a couple of days later ,advised Newcastle call centre when asked for feedback.Told a technician would ring next day.Still hasn't happened.
09 November 2024
The diagnostic was bang on and the work carried out efficiently.
09 November 2024
Sorted issue kept updated
09 November 2024
Service and MoT completed on schedule. Well managed process. No issues
09 November 2024
When the car arrived (from a Vertu dealership down south) it required more work than was expected - resolved by the salesman - but took a little time. Hazard of buying unseen??
07 November 2024
Spare key handed in at the same time of MOT. New battery replacement been done, but not tested. Spare key is not working as before. Have to book a separate appointment for it, but the available time slot is 3 to 4 months late.
05 November 2024
BMW York were efficient helpful and very pleasant and a pleasure to deal with. Sarah who dealt with me was excellent. They are under a lot of pressure now that Vertu has shut down. their Malton branch and they have had to subsume their business.
05 November 2024
Again no problems even though there was a staff shortage
05 November 2024
Always great service
05 November 2024
Very satisfying staff were friendly and helpful
05 November 2024
Because it is a fact that you are very good at what you do.
05 November 2024
Really like the vehicle video, gives piece of mind. The staff are friendly and knowledgable
04 November 2024
Everything was sorted in double quick time
04 November 2024
Excellent service
04 November 2024
The car was given a vehicle health check. £ 387.77 to replace the bonnet release cable. It was clear it was broken inside the car. This OE part costs £23. Plus 40 minutes to fit. 2 * On the positive side all the staff i spoke to were fantastic. 10*
04 November 2024
Unfortunately I can't give 5 stars as I booked a while you wait service slot and was told it would take 1 1/2 hours approx, it took 4 hours!
04 November 2024
Very quick service. Car was ready to collect on time.
04 November 2024
We were offered a payment plan if we needed it.
03 November 2024
Pleasant and dealt with the service quickly
03 November 2024
Sarah Gillespie is such a special person, so helpful
03 November 2024
Everything was good
03 November 2024
Great service
02 November 2024
I feel comfortable leaving my car for the service .Very good communication ..
02 November 2024
Polite and friendly staff and accommodating when we had a problem
02 November 2024
Pleasant and helpful staff
02 November 2024
Service was efficient, plus a small job repair job was completed
02 November 2024
Over 5 weeks wait to have warranty matter assessed is ridiculous! Car sensors and cameras not working. Safety issue should be dealt with immediately and not when it suits the York BMW franchise.
02 November 2024
Sarah was really helpful and informed me as to the status of my repair.
02 November 2024
Positive experience
02 November 2024
Pleased with service
02 November 2024
Mot done no fuss then in my way
01 November 2024
was quick
01 November 2024
Very satisfied with the whole experience. The car was recalled in and was dealt with swiftly and received a £100 discount for the trouble
01 November 2024
The service was booked 1 month before dropping the car off, on the afternoon of the service i was notified some parts were missing (spark plugs) and the service couldn't be carried out, a waste of my time and the dealer.
01 November 2024
Frustrated at never being able to call York - have to go through a call centre that want to know every detail before they attempt to put you through even though I was returning a call. Only to find they cannot get through!
01 November 2024
The whole process was conducted professionally and I was kept informed through the video
01 November 2024
Job went exactly as described
01 November 2024
It was ok. Staff were superb but the waiting time was unacceptable.
01 November 2024
Always good friendly service
31 October 2024
Very friendly and efficient
31 October 2024
Very good. Nothing wrong with the service experience. Shame that you didn't have any basic items such as exhaust manifold studs
31 October 2024
Well informed service, kept up to date during the time in centre.
31 October 2024
I was not a fan of the on line booking. It worked ok but I prefer to speak to people (staff) the on line booking didn't quite work in that I wasn't quite sure when my car would be ready for collection. A person sorted that out for me.
30 October 2024
For what it's worth, staff are super nice and accommodating. I worked from bmw york all day and was shown a work station i can sit at for the day. And bmw engineers seemed happy to fix other issues without charging extra if its small enough
30 October 2024
The service representative, Sarah Gillespie, was knowledgeable, friendly and helpful. I will happly bring my car back for its next service.
30 October 2024
Excellent service an communication
30 October 2024
Super service face/face but so difficult to telephone service desk. I was switched around and the line cut multiple times a direct dial to service would be a simple improvement
30 October 2024
It still has the same fault my car went in for.
30 October 2024
Yes
29 October 2024
As above, inconvenience of longer time without my car and additional trip to dealership
28 October 2024
Very friendly, helpful and knowledgeable staff. Made time to help even though I had not made an appointment
26 October 2024
Great service
26 October 2024
Excellent service
26 October 2024
As above
26 October 2024
As.I said in my previous comments everything was perfect.
25 October 2024
Staff were super helpful and communication couldn't have been better.
25 October 2024
Car serviced and returned spotless. Thank you to all members of the service team
25 October 2024
Communication could have been better.
25 October 2024
Arranged and carried-out without any issues in a very friendly manner by everyone.
24 October 2024
Staff are always friendly and helpful
24 October 2024
I was kept informed of the progress of my service and found the staff both when booking the appointment and in the dealership, to be be helpful and polite
24 October 2024
One item could not be completed but the oil service was carried out on time with the usual comprehensive video.
24 October 2024
Please see answer to previous question.
24 October 2024
Service was exceptional both by phone and with the repair to my tyre, everyone was so helpful and made what was a scary moment much calmer and sorted the repair very quickly
24 October 2024
As, above
24 October 2024
Knowledgeable and very friendly staff.
24 October 2024
Managed to complete an extra recall job at short notice.
24 October 2024
Disappointed that there was no courtesy vehicle available on the day - in fairness I didn't ask for one before the day as I assumed that it would be provided
24 October 2024
Car was in for MOT. Car was in at 10am as requested. Asked for car back for around 12.00. Received a call saying it was booked in for 15.00.
23 October 2024
Good price and service
23 October 2024
As stated above
22 October 2024
The car is vacuumed and washed whilst in for a service. When I picked the car up it was all marked. Not been cleaned properly and I think the vacuum was not working properly as mates not cleaned to the usual high BMW Standards.
22 October 2024
My issue had been diagnosed off-site before I got to VERTU so the repair was able to be done very quickly.
22 October 2024
No concerns or complaints during the process
21 October 2024
See above
21 October 2024
Sorted out a problem effectively
21 October 2024
I can honestly say that I have not been disappointed in the service I have received in all the time I have been a customer of the BMW Clifton Moor dealership, the Service Advisor Sarah Gillespie, was brilliant.
20 October 2024
Tony and his team are very experienced and looks after all my BMW servicing needs
20 October 2024
Our problem was solved in a friendly and timely manner. Phil was also extremely knowledgeable and professional throughout.
20 October 2024
Pick up, service, delivery back, no fuss Listened to my concerns and theories
20 October 2024
Very good service
19 October 2024
I was well looked after by Sophie, she is an absolute credit to the dealership. One small issue was the bonnet of the car hadn't been closed fully meaning I had to pull over on the A19 when the bonnet started lifting and secure it properly.
19 October 2024
From start to finish the service was excellent, in particular the arrangement of an MOT at the same time.
19 October 2024
Good friendly service and my car came back cleaned inside and out !
19 October 2024
As above great service staff who found me a desk to work at whilst I waited and brought coffee and cake! Very satisfied and would highly recommend
19 October 2024
Work done properly and to time. Closure of local Malton branch means I waste half a day every visit.
18 October 2024
Great service start to finish
17 October 2024
Excellent efficiency and going the extra mile
17 October 2024
Had a wait appointment that should have been 2 hours max. I took 2.5 hours to complete service
15 October 2024
Quick and liked the video.
15 October 2024
Looked after on site
15 October 2024
No issues but one thing that you could have done better rather than just send a report about tyre wear is to discuss the results. i.e in my case the central area of the tyre had more tread than the outer or inner areas. You could have advised what wa
15 October 2024
Was kept informed of progress on the car's service and all work done on the day as per booking.
15 October 2024
Friendly and knowledgeable staff.
15 October 2024
good people and high quality work always.
14 October 2024
Helpful, friendly and easy.
14 October 2024
Excellent service and communication from start to finish.
14 October 2024
Car was serviced without fuss, I was kept informed and the car was gleaming when it was returned to me
14 October 2024
Quick service and car cleaned inside and out
13 October 2024
Very good service Accommodating to my needs on the day Dropped me off at terminus
13 October 2024
Great overall experience ,Sarah was very helpful and pleasant,
13 October 2024
The work was done precisely and carefully
13 October 2024
Happy with the staff
13 October 2024
Very satusfied One small point: at mid-morning coffee, I'd prefer a croissant to the small cake I was given.
12 October 2024
All works undertaken with video recording of same. Everything carried out as per recommendations
11 October 2024
Easy drop off and very friendly and informative when I collected. Fantastic valet, especially inside Knocked off one star because I'm on a service plan but couldn't be fitted in for MOT which was due at similar time
11 October 2024
The Vertu BMW York branch was excellent.
10 October 2024
KEPT ME INFORMED THROUGHOUT MY WAIT, VERY POLITE
10 October 2024
Apart from having to keep the courtesy car overnight (lovely new IX1. Its a hard life) everything was great
10 October 2024
Poor, originally booked the appointment online, however rang the service centre to make sure the car was booked in for the correct activity, it wasn't. The car was also due a EGR recall, so the appointment had to be moved a day.
10 October 2024
Great service nd dedication to customer satisfaction shown by Sarah and the team has enabled me to give you this rating.
10 October 2024
Friendly and efficient service, communication good and car looked great after the complimentary valet.
09 October 2024
Didn't answer numerous calls, eventually went through to a call centre who said they would request a callback from branch. Never got the callback. Requested an early pickup from service, had to chase again and car was only ready at 5pm
08 October 2024
Been booked in for over a month, car was due to be collected about 9.00am but didn't get collected until after lunch and didn't get started. Ended up taking 4 days.
08 October 2024
This is far from an experience I had initially from another bmw dealership. I was just so impressed by the difference.
07 October 2024
They really pulled the stops out to sort my car out and get it back to be quickly. Expensive job but couldn't be happier with how hard they worked to make it happen quickly while they were already really busy
07 October 2024
Sarah was the staff member who assisted me. She was very helpful with the whole process. Very professional and polite.
07 October 2024
The customer service levels are fantastic at Vertu York. They are an excellent team and I had a wonderful experience. I will definitely be coming back.
07 October 2024
it was quick and easy
07 October 2024
Put simply without Phil the product genius helping me download the latest update to the car and showing me how to implement a number of features on the car I would be struggling. This is customer care?? This customer support is essential to me.
07 October 2024
After the service the car was not ready to collect at the agreed time.
07 October 2024
Good customer service, kept me updated
07 October 2024
Friendly, professional staff who always go above and beyond!
07 October 2024
The staff were helpfull and I was confident they would do a good job.
07 October 2024
Everything went to schedule.
06 October 2024
Carried out on time and I received a video update as well as a good explanation later
06 October 2024
Kept me updated throughout the whole process. They also completed the air bag recall at the same time as the EGR recall which was great as it meant i didn't have to come back again.
06 October 2024
Staff were friendly, polite and helpful
06 October 2024
I was a little concerned about York garage regarding the rear brake pads and discs having to be replaced as
06 October 2024
For reasons above
05 October 2024
good help check cover and full proof video perfect.
05 October 2024
Welcoming and helpful. Nothing seemed too much trouble. Polite, courteous and knowledgeable staff.
04 October 2024
1st class service
03 October 2024
Sarah was fantastic throughout the whole process
03 October 2024
The service has always been first class.
03 October 2024
A 5 BUT FOR THE INTERNAL CLEAN BEING OVERLOOKED
02 October 2024
The entire team deliver an impressive overall excellent performance from Reception, Administration, MOT and Car Washing service in a timely manner too.
02 October 2024
Everything done & some gifts left in my seat. Thanks.
01 October 2024
The issue with my car was dealt with and it now drives very nicely. Many thanks to Tony and his team.
01 October 2024
Very thorough
01 October 2024
Great product with great service
01 October 2024
All work done to my satisfaction and car "ready" when promised.
01 October 2024
Only a MOT and Health Check. Very satisfied. Simple check in check out. Gentleman sorted my remote key issue with a smile
01 October 2024
Being of a senior generation i was very lucky to have Sarah Davies to look after me and my car...very professional and extremely kind.
01 October 2024
Flexible with changes to booking. Good communication throughout, and team were accommodating when I mentioned a couple of issues with the car. Overall good experience.
30 September 2024
Everything met the expectation
30 September 2024
Same as answer 1
30 September 2024
Service experience itself is good but my car has had two issues in a year so less happy with the brand overall
30 September 2024
Work carried out efficiently. Communication clear. Limited waiting time.
30 September 2024
another mark down, as just because I parked in the wrong parking spot, did not entitle 'Gary' to come over with attitude and his chest stuck out giving me abuse and telling me in to move...
30 September 2024
It too 3 phone calls before someone could tell me if my car was ready.
30 September 2024
Car ready when expected, no issues
30 September 2024
Did what I wanted
30 September 2024
Straightforward and clear
30 September 2024
Excellent service.
30 September 2024
Friendly, efficient, professional and easy for customer
30 September 2024
Each time i rang up for an update i was told i would get a call back and never did happened 3 times within the week apart from that the service in store was good Sarah was helpful with everything, bar the communication i was happy
29 September 2024
I was kept informed.
29 September 2024
Simple and quick
28 September 2024
Every time my car is in for a service I am kept informed through out the process and advised at each stage when when unexpected repairs arise
27 September 2024
Everything completed as expected
27 September 2024
Very welcoming good coffee
27 September 2024
Friendly service and advise.
27 September 2024
The staff training at Vertu York is clearly of the highest level. It was so nice to be greeted by Sophie Cook on the service reception who gave us a really nice welcome , explained what was going on and made us feel very much at ease. Thank you Sophi
27 September 2024
Good Communication and easy online bookings
26 September 2024
Generally good but valet was disappointing as footwear etc was clean but but didn't appear to have been done at all as well as the storage between the front seats
26 September 2024
MY VISIT TO THE SERVICE DEPT WAS FOR 2 RECALL NOTICES PLUS A MAJOR SERVICE. THE WORK WAS CARRIED OUT IN THE TIME SPECIFIED.
26 September 2024
Piece of mind it has been done right.
25 September 2024
Did the job in good time.
25 September 2024
Phil the Genius couldn't be more helpful. First class service
25 September 2024
Whole experience and service received was very positive
25 September 2024
Took car in for a recall. When i collected it after the work had been done it had had a complimentary wash and clean too!
25 September 2024
Took longer than expected but the dealer sorted me a replacement car and covered some of the cost so five stars for how they dealt with it in the end. The person that I dealt with at the service department was excellent and very helpful.
25 September 2024
Friendly efficient and very knowledgeable and a pleasure to deal with.
25 September 2024
Excellent service all round. Kept informed throughout and completed ahead of schedule
25 September 2024
Done without issue
25 September 2024
Reception was welcoming and proactive. I had a download problem. The engineer came out immediately and sorted in one minute something I'd been struggling to achieve for weeks. He was kind and reassuring. Treated me with full respect.
25 September 2024
Very good customer service
25 September 2024
Good work
25 September 2024
Job was well done and the car returned very clean.
25 September 2024
All worked well.
24 September 2024
Attentive service and job completed quickly
23 September 2024
First class service from a professional and friendly team
20 September 2024
Really good to deal with, had to visit 3 times this year and been good each time
20 September 2024
Sarah was very professional and couldn't of helped anymore
20 September 2024
The service centre staff were very welcoming and attentive during my visit.
20 September 2024
Everything went smoothly.
20 September 2024
Excellent has expected
19 September 2024
Took longer than advised but otherwise fine.
19 September 2024
The receptionist is always very polite ant curious when being .
17 September 2024
Always kept informed and nice helpful staff
16 September 2024
Great service
16 September 2024
Took longer than I was told
16 September 2024
As above
16 September 2024
I was recommended some work to diff seals. I believe this work was carried our previously, so queried it with the customer servies rep.
16 September 2024
Quick and friendly service
16 September 2024
Good
16 September 2024
All very efficient
16 September 2024
The self-service worked great. Receiving video updates from the technician was also helpful and my vehicle was ready in under 2 hours.
16 September 2024
Car came in for an MOT and got a health check and valet inside and out which was very welcome.
16 September 2024
Very helpful getting my car back to me for lunch time.
15 September 2024
completely satisfied
14 September 2024
See previous answer
14 September 2024
No problems at all, and healthcheck video very useful
13 September 2024
The problem was dealt with immediately. Additional advice & explanation was also given concerning the issue that I had experienced with my car.
13 September 2024
Work was completed satisfactorily and we were kept informed of progress throughout the day
12 September 2024
did what it said on the tin!
12 September 2024
As above. My first used BMW M3 purchased from another dealership had a fault but after returning to them and several other branches BMW YORK identified the problem on a Saturday morning when I went with my son to buy his first Used BMW.
12 September 2024
Generally good service
12 September 2024
Phill had a great deal of patience when explaining how to use all the accessories.
11 September 2024
Always feel we are in good hands with thoughtful video for feedback.
11 September 2024
Query professionally handled
11 September 2024
They did a good job once I could get a slot in the workshop.
11 September 2024
Sarah Gillespie was fantastic to deal with. She listened to my requirments and responded with updates in a timely manner.
10 September 2024
Excellent work
10 September 2024
Errors made in lawt ywo visits, relating to a lqck if locking wheel bolts
10 September 2024
Vertue York seem professional and efficient.
10 September 2024
High quality, relatively good communication, friendly service and respectable timings.
09 September 2024
The only reason I didn't give 5stars was an extended wait for the service to be finished. I needed to attend an appointment but had to rearrange.
09 September 2024
Very professional from start to finish.
06 September 2024
I was well looked after, all the work was done, a small software issue caused some bother writing the service history to the car but it all got sorted, car was nice and clean
06 September 2024
Walked in the dealership for the first time ever and was treated very professionally. Met receptionist, parts person and service person. All fantastic at their roles.
04 September 2024
Very smooth process, courteous staff, I was able to get a loan car, although had to wait a little longer for it.
03 September 2024
Overall an excellent experience
03 September 2024
Faultless
03 September 2024
Easy process
03 September 2024
All completed and car cleaned
02 September 2024
No problems with purchase and after sales dealings
02 September 2024
Staff were friendly and helpful, work done as requested and car ready when they said it would be
31 August 2024
Early :-)
28 August 2024
Repaired my car quickly and kept me informed
28 August 2024
Part of the planned work was not carried out (wheel alignment) due to a faulty machine. I'm disappointed this was not brought to my attention before I dropped the vehicle off, I could have rescheduled my appointment if I had been made aware.
28 August 2024
No issues
26 August 2024
I have an ongoing issue with you over tyres on my X3. It originally came with run flats all round but when you replaced both rear tyres in 2022 you fitted non-run flats on the vehicle without seeking my agreement to this change.
25 August 2024
The car was nicely cleaned. Good feedback by the engineer.
25 August 2024
First class service
22 August 2024
I have known some of the Vertu staff for as many years as I have had a BMW. They are a great set of guys, and we get on well. They are always friendly and up for a quick chat, I enjoy calling in.
22 August 2024
Very happy with what you have done and excellent customer service as well
21 August 2024
Dealt with and in a very professionally manner
14 November 2024
The team on-site were friendly, approachable, knowledgeable and available to provide updates on a an-going basis