SALES

5.0

SERVICE

4.5

544 ratings and 305 comments received in the last 90 days.

01 April 2025

Really efficient. The staff at the dealership went out of their way to make picking up my new car a great experience.

30 March 2025

As explained the service I get from Vertu BMW York is great and this is the 2nd vehicle I have purchased from them.

28 March 2025

Neil Bowling was the BMW representative. I found him professional, knowledgeable and personable. I wouldn't hesitate contacting him in the future when the time comes to change my BMW.

28 March 2025

Professional & helpful

27 March 2025

Danholme came into work specially on his day off for my handover early in the morning to fit my busy schedule that day, he always goes above and beyond.

25 March 2025

W are extremely happy with our second purchase from BMW and dealings with Andrew

23 March 2025

Very satisfied, nothing was too much trouble , didnt feel rushed which , , made the purchase and collection an enjoyable experience.

22 March 2025

Excellent, friendly and responsive service which made the transaction comfortable and stress free..

21 March 2025

book let not clear enough

21 March 2025

The information and handover is too focused on the software / app interface against the operation of the car. This could be an age 'thing' but we are computer literate.

02 April 2025

Very friendly and professional

02 April 2025

I believe (Jade) who I was dealing with on the day made me feel so welcome. She explained everything to me and generally feel welcomed!

02 April 2025

Friendly, efficient, respectful and knowledgeable

02 April 2025

ALL the staff at BMW were first rate: polite, friendly, kind and offered tip top customer service. All my auto issues were attended to efficiently. Whilst the wait time was lengthy the refreshments and seating provided great comfort. Wonderful

02 April 2025

Well organised

01 April 2025

Long wait period and high cost

01 April 2025

Staff went above and beyond to help.

31 March 2025

Very satisfied

31 March 2025

I had the pleasure of speaking with Sarah Davies, who was extremely polite and helpful throughout our interaction.

31 March 2025

Pleasant, staff courteous and helpful.

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