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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
284 ratings and 166 comments received in the last 90 days.
03 July 2025
Takes all the stress out of making a major life style purchase.
01 July 2025
Cannot fault the service from start to finish
01 July 2025
Cam Stevens was outstanding from start to finish during the purchase of my new BMW. His knowledge, professionalism, and willingness to go the extra mile made the whole experience smooth and enjoyable. I truly appreciated his support throughout!
28 June 2025
Andrew Liddiard went above and beyond to support me with the buying of my new car
24 June 2025
Jordan Dyson was excellent to deal with, very thorough but more importantly very personable with a good sense of humour.
19 June 2025
The lady on reception was very attentive providing coffee and also ice creams(very hot day). The 'Tech guy' was also very efficient in explaining how the vehicle works.
13 June 2025
Service from Tim was outstanding, really helped make the process easy and gave me a great experience with BMW.
06 June 2025
From the lack of information, poor communication, no handover, being passed from one member of staff to another, rude and unhelpful reception when trying to make a complaint.
05 June 2025
Andrew despite his best efforts was unable to get the free 5 day insurance which caused a bit of hassle.
03 June 2025
Jordon went through everything throughly with me
31 May 2025
I found the salesman very easy to talk to and explain that I was just looking around and was considering what my options were when choosing my next major purchase as I had no idea what make or model of car I was considering to purchase.
22 May 2025
Polite salesman who knew all about my car
16 May 2025
BMW York were excellent in every respect. Friendly and informative the salesman (Denholm Powell) could not have been more helpful. He kept me up to date with the process and was very efficient. Communication skills were excellent.
07 May 2025
Excellent handover experience.
05 May 2025
Cameron our salesman was great. Spent so much time with us making sure we got the car we wanted. Waited 5 months but weren't disappointed. On delivery the technical guy (forgot his name) spent ages going through all the workings of the car.
02 May 2025
Friendly , professional and easy to deal with.
01 May 2025
Neil took us round the car and explained the controls to us.
28 April 2025
Good at selling but then not so good once collected. No response to email and no follow up call 2 days after handover
24 April 2025
Friendly informative and straightforward experience
20 April 2025
Completely satisfied with everything thanks
18 April 2025
Again sales team and other staff very friendly
09 July 2025
Car left dirty inside after work.
09 July 2025
Always kept informed with progress and work done effectively
09 July 2025
The overall experience felt you were actually in the department with the engineers discussing every aspect of the car.
07 July 2025
As above really. Always friendly and cheerful
07 July 2025
Let down when trying to book. Phoned 2-months in advance and told to phone back closer to get appointment. Re-contacted and told to bust to do the service in the required month.
07 July 2025
Very easy to arrange and get the work done
07 July 2025
Timely and friendly warranty work.
06 July 2025
Very good service. Ready on time
06 July 2025
Good service
06 July 2025
Work done at no cost to me
05 July 2025
Great customer service from Sarah, considered the fact I was working nights on collection day and sent me a text to say my car was ready.
04 July 2025
As above
04 July 2025
Everything went ok and I was kept updated
04 July 2025
Exactly to the timing expected. Very helpful service video. Paperwork very thorough.
04 July 2025
High quality service and communication
04 July 2025
excellent service
04 July 2025
Overall not at all happy with paint job. Staff was very friendly
03 July 2025
Booked service for 11:30 and was carried out on time.
02 July 2025
Kept me informed. Car cleaned following recall. Few really nice gifts left in car. Really appreciated the service BMW gave me.
02 July 2025
Can always be assured of great service at York BMW
01 July 2025
Good communication, efficiency of work and a good clean of my car.
30 June 2025
Sophie was very good to deal with.
26 June 2025
Excellent service
26 June 2025
Not all jobs completed on first visit
26 June 2025
Polite customer service
25 June 2025
Superb 100% thorough vehicle Health Check, plus free diagnostics and full written report and video complete with full explanation from the mechanic, both of all faults found, and areas that were in good order too.
24 June 2025
Amazing service
24 June 2025
Pleased with all aspects of the visit
24 June 2025
See above
24 June 2025
My service was as expected
23 June 2025
As above
23 June 2025
The job is always well done
22 June 2025
Because everything was done that was asked about.
22 June 2025
Excellent customer service from the whole team, but special thanks to Sarah Davies who looked after me brilliantly.
22 June 2025
Good customer service
21 June 2025
All work done to high standard
20 June 2025
Kept informed of progress & clear understanding of what work was being carried out
20 June 2025
Work carried out in the time estimated
20 June 2025
Sophie is so nice , confident and informative Very nice service car ..
19 June 2025
Very good, car washed and hoovered for collection, all looked good
19 June 2025
Kept me well informed, helped when the car failed mot and was polite at all times.
19 June 2025
Good service
18 June 2025
Car repaired, valeted and handed back in very short order. Excellent service throughout.
18 June 2025
Friendly and efficient service
18 June 2025
Job done without fuss
17 June 2025
The earliest appointment was available one month after I booked. I booked a loan car but this was not available on the day.
17 June 2025
As above, the staff are wonderful and as soon as we arrived, my husband saw a technician who went out with him to see what the 'noise' was in the car and all sorted within a couple of days
16 June 2025
Great service.
16 June 2025
Although I believed the cost of the service might be included in my service agreement, I was informed that it wasn't and explained why. I was offered a reduced costing which I appreciated and happy to pay the bill.
16 June 2025
Sophie at York was efficient from first meeting her at the branch and offered great customer service.
15 June 2025
Your technicians and other staff make me believ that they love this engineering as much as i do
13 June 2025
Arrangements all worked as planned
12 June 2025
Very good. Took a little longer than expected but no problem's
11 June 2025
The Customers has always had to push to get updates.
10 June 2025
Excellent service, no messing around gave me a time, and service carried out on time. Even offered to valet the car.
10 June 2025
The work was carried out exceptionally well, car ready when requested, but I don't like the booking system at Vertu, I ended up driving to the dealership to make the appointment, I have emailed the after sales manager, but never got a response
08 June 2025
As above
07 June 2025
Lots of details supplied.
07 June 2025
I was impressed by how efficient and timely the service was conducted. Will certainly be returning
07 June 2025
As above.
06 June 2025
I am satisfied with the work and reporting of the service
06 June 2025
The communication was really strong, and the service was pleasant and fast.
05 June 2025
See my response to your previous question
04 June 2025
Same reasons given in other boxes.
04 June 2025
Sarah kept me informed on everything that was going on with the service and additional work that was required. A credit to the service team.
04 June 2025
Proactive updates on progress
04 June 2025
Professional staff looking after me
03 June 2025
Good customer service
02 June 2025
See above
01 June 2025
VERTU BMW YORK kept me informed every step of the way and the complimentary vehicle report is a great way of knowing if any future work may need to carried out
31 May 2025
Sarah, services advisor was exceptionally helpful, professional and efficient whilst being friendly and courteous.
31 May 2025
Technical service warrants 5stars - one star off for poor customer service on collection. Waited 10 minutes at reception when collecting car without any approach from staff and then had to ask for attention.
30 May 2025
Too long a wait at the dealership ! I would definitely require a courtesy car Or just get the train home 45 miles next time
29 May 2025
Easy check in , good feedback , updates .
28 May 2025
See the above.
27 May 2025
Megan is very personable and helpful
27 May 2025
Smooth, efficient and the car was delivered back valeted and looking brand new.
26 May 2025
easy to book, ready when expected and nice and clean!
26 May 2025
First class service
26 May 2025
See above - time.
25 May 2025
My satisfaction
24 May 2025
As above
24 May 2025
Really helpful staff, even when my lease provider was proving less than helpful!
24 May 2025
At times the reception does appear a little under resourced
23 May 2025
As above
22 May 2025
Very quick and informative
22 May 2025
Excellent service and video
22 May 2025
All done in a timely manner
21 May 2025
Megan again brilliant service
21 May 2025
Very friendly customer service team, interior clean was just ok, exterior good, sat for a while when collecting car, when appeared was all ready to hand back and no one else was waiting
20 May 2025
They did everything they said and on time
19 May 2025
Excellent customer service
19 May 2025
Excellent experience, no delays, customer service exemplary.
19 May 2025
All good no issues ready early
19 May 2025
Very satisfied that issue was fixed
18 May 2025
Poor
18 May 2025
I've deducted 2 stars, when I used to go to BMW Malton you could be there for a while but they had a refreshment station for their customers, at York there is nothing, so I wouldn't go to York for a service. I really wanted the health check
18 May 2025
The service department delivered what was required. Thank you.
17 May 2025
Just good all round service
17 May 2025
Car still under warranty. Took it in problem repaired all ok
16 May 2025
In for an oil service, to be ready by 3pm. Sophie your very knowledgeable and helpful Service adviser kept me notified including send an inspection video. Then told me in very good time that my car was ready. It was and spotlessly clean too.
16 May 2025
Had to chase several times to get an agreement to book car in for warranty work.
15 May 2025
Extremely satisfied with all of those with whom we came in contact with at BMW They showed sympathy and understanding with the major problem with which we were confronted. Thank you again to Megan and Charlie
14 May 2025
Sarah was flexible and understanding re. pickup time and reacted promptly to information I provided re. my service pack (see below). There was no attempt to upsell me unnecessary work at the dealership via the vehicle health check process.
13 May 2025
Great service and scenarios catered for.
13 May 2025
Car drives well after, didn't mess with too many controls/radio
13 May 2025
Lovely clean and valet as well
12 May 2025
Good service reception staff who always try to help
12 May 2025
Good. Free checkup and a carwash
11 May 2025
See above
09 May 2025
Very easy
08 May 2025
As above.
06 May 2025
Very friendly, helpful and courteous
06 May 2025
Same reason as the above answer
06 May 2025
Really smooth communication (once i'd booked a recall date) with everything working to plan. Work undertaken on time and loan vehicle process really quick and easy.
05 May 2025
As stated above.
05 May 2025
Really helpful staff
04 May 2025
Competent trained staff
04 May 2025
The service was great from start to completion. All friendly staff, pleasant atmosphere, and very clean and tidy enviroment.
02 May 2025
Responded to my need to get a repair done quickly before going on holiday. Helpful staff. Phone answered speedily when called. Much more customer focussed than my experience with Strattstone BMW in Harrogate.
01 May 2025
Easy to book, great customer service from Sarah
30 April 2025
As above
30 April 2025
As above
30 April 2025
.
29 April 2025
Went in for a brake fluid changed fast efficient and informed at every stages from booking, during the service and receiving my car back.
29 April 2025
Simple, organised and easy.
29 April 2025
Welcoming staff and service well priced.
29 April 2025
The recall was carried out very efficiently . It was free!!
28 April 2025
ALL EXPLAINED AND CARRIED OUT UNDER TIME EXCELLENT
28 April 2025
See previous note.
28 April 2025
Could not wish for better services and information.
27 April 2025
See above
24 April 2025
Customer service is fine but the cost of a relatively simple brake fluid change appears unduly expensive.
22 April 2025
No issues, everything done as expected and requested
22 April 2025
Automated check in service wasn't working - it allocated a completely incorrect reg number to me which stuck with me the whole day even though it was clear what the reg of my car was and it had never been anything else. Car was dirty when it was retu
22 April 2025
As above - high level of service and courtesy facilities.
22 April 2025
Again the team at BMW York were superb
21 April 2025
Very satisfied, good communication and had a lovely new loan car for the day while my car was serviced
20 April 2025
Could not be bettered.
20 April 2025
No fuss at handover. Decent loan car with petrol in it. Reasonable price for MOT and good video summary offered to clean the car.
20 April 2025
The recall work was carried out on the day as planned. It would have been really helpful if BMW had a courtesy car available for me to travel to work while the work was being done.
19 April 2025
The experience was quicker than I expected and free of charge.
17 April 2025
Excellent service.
16 April 2025
Friendly and organised
05 July 2025
Much of the process was done online but my visits to the sales centre were always a positive experience. the centre has ample parking and refreshments are provided if required.